East End Shop London

Our customers are our top priority and through our products we work hard towards building long-lasting and meaningful relations with them.

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FAQs

What is your return policy?

We want you to be satisfied with your purchase. If you need to return an item, please review our Returns Policy for detailed information on how to return products, including return conditions, timelines, and how to request a refund or exchange.

How long does shipping take?

Orders typically ship within 1-2 business days. Standard delivery usually takes 5-7 business days. For express shipping options, please refer to our Shipping Policy for more details.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or is not what you expected, please contact us within 48 hours of receiving your package. Provide your order number and photos of the issue, and we will work to resolve it as quickly as possible.

How can I contact customer service?

Please email us at for questions related to our products or an existing order. We will get back to you within 1-2 business days.

Questions related to an existing order? Please include your order number for faster service. Please note, if you have a tracking number, use the Track Order link from the top of our Home page.

Thank you for your patronage.

The (EastEndShop London) Team